SA
Shayla A

1 reviews | Active since Nov 2023

29 Nov 2023, 14:33

***** AND BAD SERVICE

This company has really Gone down hill, i wouldn't even waist my time trying to apply, i was on hold for the sales department for 2 Hours !! still no one answered, we email no repones they say they will get someone to call back, it never happens. then you speak to customer support then its we short staffed and have high call volumes!! this is disgusting why run a promotion and not be able to assist people, and on top of this my husband and i have been with them for years ! now they have all of a sudden changed his banking details to mine and been debiting me for the month of November ( they have debited his account fine for the last 3 years) then cannot tell me who changed the banking details to my account!! (*****) it seems they don't know what is happening on there end and to ask for a manager, Please they will never call back!! i want to know who there ombudsman is so i can reach out!! i have never experienced such ****ty service from them as i have the last 2 months!!

SO RATHER SAVE YOUR SELF THE ENERGY FIND SOMEWHERE ELSE TO RENT FROM!!

0
Replies (4)
Teljoy
Teljoy's reply29 Nov 2023, 15:06
Official
Hello Shayla, We understand your frustration and sincerely apologize for the inconvenience caused. Please inbox us privately your husbands contact details so that we may look into the matter and then contact the account holder.
SA
Shayla A's update29 Nov 2023, 15:20
Reviewer Update
I have sent you 3 emails in 2 days and you haven't even responded to 1 of them.

Proof service
SA
Shayla A's update29 Nov 2023, 15:20
Reviewer Update
Proof of poor service
Teljoy
Teljoy's reply29 Nov 2023, 15:40
Official
Which department did you send the emails to if you don't mind me asking so that we may be able to investigate further ?