1 reviews | Active since Nov 2017
Am avoided because am done with my rental payments ðŸ˜ðŸ¤¯
I am very annoyed with the recent customer service i have received from Teljoy. I have tried all means of communication and contact to resolve this matter, but its evident all my attempts are avoided. I reported my Defy washing machine in December that its not spinning. when the program reaches spinning time it just skips and does the next function. A technician was sent for repairs. I was not home when the repair was done which was during the week when i was at work. The technician sent me a video of the machine spinning, which mean the spinning problem was repaired. When i got home, i didn't care to check because i trusted the technician. Weekend when i did my laundry i realised that the washer was no longer functioning properly, the wash programming changed and some functions did not operate. i reported this and was told a technician will be send again and should he find no fault, i will be liable for the call out fee. I agreed to this and the technician made an appointed with me, i waited but he never pitched. i called him and he told me the call out was cancelled because i sent a complaint letter to teljoy. I did not send a complaint but i however sent them proof of my complaint regarding the change in the washer program. since then i have not received any communication, its like i don't exist to them or they are waiting for my contract to end and then claim they cant help me anymore. I am very furious about this because I was told the technician changed the programing board but this is not what he told me. the same technician is the one that came to fix my microwave after i reported faulty and i was told i will have to buy a new microwave because it was the MCU was damaged by insects frass. I declined the advise to buy a new microwave because i knew that i hardly used the microwave, days after he said the MCU board is dead, the microwave is started functioning perfectly. Problem was just that we never kept it on the plug or the electricity were we stayed before had a problem. I want washer fixed because all these problems am experiencing now, it like i need to help the automatic machine to wash function. i cant really. This nonsense to be treated like this. 🤯ðŸ˜ðŸ˜©
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and distress this situation has caused. We truly understand how upsetting it is to experience ongoing issues with an appliance, especially after you have honoured your rental payments and made repeated attempts to get assistance.
- The washing machine not functioning correctly after the initial repair
- The reported change in the wash programme and incomplete operation
- The cancelled call-out without clear communication
- The inconsistency in feedback provided by the technician
- The lack of follow-up from our side
- Clarify the work previously done on the washing machine
- Arrange a proper inspection and resolution
- Ensure clear communication going forward
- Address any concerns regarding call-out fees fairly
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and distress this situation has caused. We truly understand how upsetting it is to experience ongoing issues with an appliance, especially after you have honoured your rental payments and made repeated attempts to get assistance.
- The washing machine not functioning correctly after the initial repair
- The reported change in the wash programme and incomplete operation
- The cancelled call-out without clear communication
- The inconsistency in feedback provided by the technician
- The lack of follow-up from our side
- Clarify the work previously done on the washing machine
- Arrange a proper inspection and resolution
- Ensure clear communication going forward
- Address any concerns regarding call-out fees fairly
I am still waiting to be contacted by the technician its a week now since i spoke to Dylan who assured me that I get a service call from the technician for him to come inspect the washer. I expected a call at least last week Friday. I have since have not received any correspondence with Teljoy at least to find out if the technician has contacted me.
This is exactly like last time when my request for technical repair was cancelled without my knowledge only when i ask the technician, I was advised by him that the call out was cancelled.
So i would like to know what to do from here forth.
I don't understand why would Teljoy treat me this way have the great partnership I've had with them for over 6 years and I have referred at least 3 positive clients because of the great service i got alone the years, and not got a single cent from that.. no worries but I definitely do not deserve this kind of treatment.
I am still waiting to be contacted by the technician its a week now since i spoke to Dylan who assured me that I get a service call from the technician for him to come inspect the washer. I expected a call at least last week Friday. I have since have not received any correspondence with Teljoy at least to find out if the technician has contacted me.
This is exactly like last time when my request for technical repair was cancelled without my knowledge only when i ask the technician, I was advised by him that the call out was cancelled.
So i would like to know what to do from here forth.
I don't understand why would Teljoy treat me this way have the great partnership I've had with them for over 6 years and I have referred at least 3 positive clients because of the great service i got alone the years, and not got a single cent from that.. no worries but I definitely do not deserve this kind of treatment.