1 reviews | Active since Mar 2025
All joy ****** by Teljoy
On 4 March this year I resorted to social media being Hello Peter because for more than a year I have been paying R500 each month for a double bed that is if absolutely disgusting quality. After just over a year, the springs and wires have surfaced and my Wife and I first found a spot in the hollows between the wires and we resorted to flipping the one side only materass over to make things better. We have sent emails, gone onto the website and even withheld payment to get a response, but only then to be told that we cannot be helped because our payment is behind.
On 4 March this year I wrote Hello Peter and the response was that blah blah blah and that a senior consultant would contact us shortly. This never happened, so I wrote Hello Peter again, and again, some blah blah blah and no contact, eleven days later.
Bravo 👏🏻👏🏻👏🏻👏🏻 Teljoy gives one no joy, robs one of monthly instalments, deserved sleep and other joy.
Teljoy, you even suck at apologising. I want my money back!!!!!!
We are truly sorry to hear about your experience and understand how frustrating this situation must be for you and your wife. This is certainly not the level of service or product quality we aim to provide to our customers.
Please note that your concerns are being taken very seriously. We would like to urgently escalate this matter to our senior team so that it can be properly reviewed and addressed as soon as possible.
A consultant will be assigned to contact you directly to investigate the issue with the bed and discuss the appropriate resolution.
We sincerely apologize for the inconvenience and the delay in communication you have experienced. Thank you for bringing this to our attention, and we appreciate the opportunity to resolve the matter.
We are truly sorry to hear about your experience and understand how frustrating this situation must be for you and your wife. This is certainly not the level of service or product quality we aim to provide to our customers.
Please note that your concerns are being taken very seriously. We would like to urgently escalate this matter to our senior team so that it can be properly reviewed and addressed as soon as possible.
A consultant will be assigned to contact you directly to investigate the issue with the bed and discuss the appropriate resolution.
We sincerely apologize for the inconvenience and the delay in communication you have experienced. Thank you for bringing this to our attention, and we appreciate the opportunity to resolve the matter.