DvdW
Deandra van der Westhuizen
1 reviews | Active since Feb 2026
12 Feb 2026, 10:36
Aircon Repair Still Not Resolved Since 13 January 2026
An aircon fault was reported on 13 January 2026 and it is still not fixed.
After repeatedly having to follow up myself, I was informed today that the parts have not even been delivered yet and that the unit will not be repaired this week either.
There has been zero proactive communication — every update requires me to phone and chase. This is now the second time I’ve experienced unreasonable delays with an aircon repair through Teljoy.
This level of service is unacceptable.
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Teljoy's replyOfficial
12 Feb 2026, 10:40We sincerely apologies for the continued delays and for the lack of proactive communication regarding your aircon repair. This is not the standard of service we aim to provide, and we acknowledge your disappointment, particularly as this is the second time you’ve experienced delays with an aircon repair. We truly value your business and appreciate you bringing this to our attention. We are committed to resolving this as quickly as possible.
Teljoy's reply12 Feb 2026, 10:40
Official
We sincerely apologies for the continued delays and for the lack of proactive communication regarding your aircon repair. This is not the standard of service we aim to provide, and we acknowledge your disappointment, particularly as this is the second time you’ve experienced delays with an aircon repair. We truly value your business and appreciate you bringing this to our attention. We are committed to resolving this as quickly as possible.