Accounts Department Terrible service or should I say NONE!

It has now been more than 2 months that I have been struggling with Teljoy regarding my account. On 16 November I gave notice to take ownership of my appliance. This was only entered into their system in January. They then invoiced me for January and February.

I have now been waiting again since 23 January for them to reverse these invoices. In the meantime, I have app**** for a washing machine, but they refuse to approve this due to the apparent outstanding amounts on my account (the invoices wrongfully put on my account due to lack of admin processes within their company).

Having a child and working full time means that I have to now go home, after my current machine broke and Teljoy refusing to approve the appliance, and hand wash all my cothing etc.

I have now had enough with the accounts department of Teljoy. They only contact you when they need money, but when they are at fault, they just take their time and do not care for the wellbeing of their clients.

Also, I have warned the Team Leader, Lizanne, that I will be posting to this platform if they did not sort out my account 2 days ago, but have not heard anything. Although she has been helpful, I feel that something must be seriously wrong with either systems and procedures within Teljoy or their employees just go to work to receive a paycheck to sit around and do NOTHING!