TK
Tiaan K
1 reviews | Active since Jul 2016
06 Mar 2024, 11:37
*********** Accounts department.
Apparently, i have not paid 1 month after I have sent them all the bank statements to prove i have paid. This matter is going on for 3 months now. Clearly, the people in the accounts department are ***********. The person in the call center said he will resolve this matter with his manager. I think his manager is more *********** than the man in the call center because the manager does not even respond to e-mails.
Poor service they are very eager to help you when you want to rent something from them but when they are at fault they play dumb and tell you you must just pay the outstanding balance after all the debit orders went through.
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Replies (1)Teljoy's replyOfficial
06 Mar 2024, 12:04Good day Tiaan
We sincerely apologize for the inconvenience you have experienced with our Accounts department. We understand the frustration this situation has caused, and we want to assure you that we take your concerns seriously.
Firstly, we appreciate your effort in providing the necessary bank statements to verify your payment.
We are currently investigating the issue with the utmost urgency. Our team is working diligently to ensure that your concerns are addressed and the matter is resolved promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a swift resolution.
We sincerely apologize for the inconvenience you have experienced with our Accounts department. We understand the frustration this situation has caused, and we want to assure you that we take your concerns seriously.
Firstly, we appreciate your effort in providing the necessary bank statements to verify your payment.
We are currently investigating the issue with the utmost urgency. Our team is working diligently to ensure that your concerns are addressed and the matter is resolved promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a swift resolution.
Teljoy's reply06 Mar 2024, 12:04
Official
Good day Tiaan
We sincerely apologize for the inconvenience you have experienced with our Accounts department. We understand the frustration this situation has caused, and we want to assure you that we take your concerns seriously.
Firstly, we appreciate your effort in providing the necessary bank statements to verify your payment.
We are currently investigating the issue with the utmost urgency. Our team is working diligently to ensure that your concerns are addressed and the matter is resolved promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a swift resolution.
We sincerely apologize for the inconvenience you have experienced with our Accounts department. We understand the frustration this situation has caused, and we want to assure you that we take your concerns seriously.
Firstly, we appreciate your effort in providing the necessary bank statements to verify your payment.
We are currently investigating the issue with the utmost urgency. Our team is working diligently to ensure that your concerns are addressed and the matter is resolved promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work towards a swift resolution.
