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Venay C
1 reviews | Active since Jun 2022
16 Apr 2024, 07:11
Accounts
I have a contract with teljoy since 2022 I have made payments accordingly and settled arrears amounts , I am now being told that I have to pay a month in advance as I should. When it clearly states that the rental items are on a month to month basis. When did the terms conditions change to indicate payments need to be made in advance to avoid arrears messages ? If the change was implemented then why was it not communicated to all clients. As the IVR clearly states that subscription is like Netflix and Spotify or are we being mislead.
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Teljoy's replyOfficial
16 Apr 2024, 07:47Good day Venay
We understand your concern about the recent communication regarding payment terms with Teljoy.
We can confirm that there have been no recent changes to our payment policies. Your contract with us remains on a month-to-month basis, and payments are expected in advance, not in arrears.
Thank you for bringing this matter to our attention. We understand your frustration and the importance of clarity regarding payment terms. I've escalated your concerns to our collections team for further investigation.
We appreciate your patience as we look into this issue. If you have any additional questions or concerns in the meantime, please don't hesitate to reach out.
We understand your concern about the recent communication regarding payment terms with Teljoy.
We can confirm that there have been no recent changes to our payment policies. Your contract with us remains on a month-to-month basis, and payments are expected in advance, not in arrears.
Thank you for bringing this matter to our attention. We understand your frustration and the importance of clarity regarding payment terms. I've escalated your concerns to our collections team for further investigation.
We appreciate your patience as we look into this issue. If you have any additional questions or concerns in the meantime, please don't hesitate to reach out.
Teljoy's reply16 Apr 2024, 07:47
Official
Good day Venay
We understand your concern about the recent communication regarding payment terms with Teljoy.
We can confirm that there have been no recent changes to our payment policies. Your contract with us remains on a month-to-month basis, and payments are expected in advance, not in arrears.
Thank you for bringing this matter to our attention. We understand your frustration and the importance of clarity regarding payment terms. I've escalated your concerns to our collections team for further investigation.
We appreciate your patience as we look into this issue. If you have any additional questions or concerns in the meantime, please don't hesitate to reach out.
We understand your concern about the recent communication regarding payment terms with Teljoy.
We can confirm that there have been no recent changes to our payment policies. Your contract with us remains on a month-to-month basis, and payments are expected in advance, not in arrears.
Thank you for bringing this matter to our attention. We understand your frustration and the importance of clarity regarding payment terms. I've escalated your concerns to our collections team for further investigation.
We appreciate your patience as we look into this issue. If you have any additional questions or concerns in the meantime, please don't hesitate to reach out.