LK
Lesego K
1 reviews | Active since Aug 2016
01 Apr 2024, 09:50
Account settlement
I called Teljoy on the 19th March requesting to settle my account. I then received an email from Bmitchel with the settlement amount of R674 and bank details. He advised that after I have paid I must send an email back with POP and he will send paid up letter. On the 20th March I paid and sent the POP, to date I haven’t heard from him. I sent emails to the accounts and customer service, no response. End of March I was debited the monthly payment, what kind of **** is this? I will reverse the debited amount as I have settled the account. Please send my paid up letter. I was willing to take another contract, no more!!!!
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Replies (7)
Teljoy's replyOfficial
02 Apr 2024, 07:47Good day Lesego
We want to extend our sincerest apologies for the inconvenience and frustration you've experienced regarding the settlement of your account with Teljoy. Your feedback is invaluable, and we truly regret any lapses in communication or service that may have led to this situation.
I completely understand your frustration and disappointment in not receiving the promised response and paid up letter after settling your account.
Please allow me to assure you that we take matters like these very seriously, and your feedback has been escalated to our management team for immediate review and action.
We want to extend our sincerest apologies for the inconvenience and frustration you've experienced regarding the settlement of your account with Teljoy. Your feedback is invaluable, and we truly regret any lapses in communication or service that may have led to this situation.
I completely understand your frustration and disappointment in not receiving the promised response and paid up letter after settling your account.
Please allow me to assure you that we take matters like these very seriously, and your feedback has been escalated to our management team for immediate review and action.
Teljoy's reply02 Apr 2024, 07:47
Official
Good day Lesego
We want to extend our sincerest apologies for the inconvenience and frustration you've experienced regarding the settlement of your account with Teljoy. Your feedback is invaluable, and we truly regret any lapses in communication or service that may have led to this situation.
I completely understand your frustration and disappointment in not receiving the promised response and paid up letter after settling your account.
Please allow me to assure you that we take matters like these very seriously, and your feedback has been escalated to our management team for immediate review and action.
We want to extend our sincerest apologies for the inconvenience and frustration you've experienced regarding the settlement of your account with Teljoy. Your feedback is invaluable, and we truly regret any lapses in communication or service that may have led to this situation.
I completely understand your frustration and disappointment in not receiving the promised response and paid up letter after settling your account.
Please allow me to assure you that we take matters like these very seriously, and your feedback has been escalated to our management team for immediate review and action.
LK
Lesego K's updateReviewer Update
04 Apr 2024, 14:58I recieved a call on the 2nd April and was told that the guy who sent the settlement amount provided me with incorrect information and i still need to pay the R199 extra. I did the payment and no communication to date. I was told that i will receive the paid up letter by end of the day on the 2nd and it hasnt been sent. Please note that i have paid the R199, please send my PAID UP LETTER.
LK
Lesego K's update04 Apr 2024, 14:58
Reviewer Update
I recieved a call on the 2nd April and was told that the guy who sent the settlement amount provided me with incorrect information and i still need to pay the R199 extra. I did the payment and no communication to date. I was told that i will receive the paid up letter by end of the day on the 2nd and it hasnt been sent. Please note that i have paid the R199, please send my PAID UP LETTER.
Teljoy's replyOfficial
04 Apr 2024, 15:18We will follow-up with the agent and request that they send you the paid-up letter.
Teljoy's reply04 Apr 2024, 15:18
Official
We will follow-up with the agent and request that they send you the paid-up letter.
Teljoy's replyOfficial
04 Apr 2024, 15:19The paid-up letter was emailed to your work email address, please check if you did receive it.
Teljoy's reply04 Apr 2024, 15:19
Official
The paid-up letter was emailed to your work email address, please check if you did receive it.
Teljoy's replyOfficial
04 Apr 2024, 15:44I will ask the supervisor to email the paid up letter to the provided and correct email address.
Teljoy's reply04 Apr 2024, 15:44
Official
I will ask the supervisor to email the paid up letter to the provided and correct email address.
LK
Lesego K's updateReviewer Update
04 Apr 2024, 16:11Paid up letter received thanks.
LK
Lesego K's update04 Apr 2024, 16:11
Reviewer Update
Paid up letter received thanks.
Teljoy's replyOfficial
04 Apr 2024, 16:29It's a pleasure.
Teljoy's reply04 Apr 2024, 16:29
Official
It's a pleasure.