Account paid up but they still debited my account

Thank you But I did call the call. Centre this morning and your agent is insisting nothing went off my account but I have checked my account this amount has definitely gone off and when I wanted to speak to the manager he was all of a sudden going into a meeting and he will get back to me.

This is ridiculous and unacceptable. I will definitely never rever anyone to teljoy again

So I had to call in today after being promised that they will check my account every 15 minutes to see if my payment is being reflected on their side. If I didn't have to call they would not have known. Then I get told it will be handed to customer service and how long must I wait for my refund no on can tell me. Then I figured out my one payment I made a while back of R300 was never all located to my account in September when I had sent them the proof of payment. So that means Teljoy actually owes R1954. Then I saw a miss call on my phone from them in Saturday and then I get an email saying thank you for extending your contract with us. How the heck???? I never agreed to extending anything with them and I am highly upset if I am going to be held liable for any amount. I want my full amount of money paid back to me that I had paid them. Ridiculous worst service in every single department

So now I have to wait 3 to 4 working days for my refund. This is unacceptable. I need my money it is my grocery money. You made the mistake to debit my account so I should not wait for you to decide when to make my refund