CL
Chantell L

1 reviews | Active since Sept 2013

13 Dec 2016, 10:54

ACCOUNT CLOSED - DEBITS CONTINUE

<p>After my account was closed, they continued to debit my account. I did not make provision for another debit order, as I have written confirmation that the last debit order will run end of September. End of October they again ran a debit order on my account, which i did not make provision for and the debit order returned, causing me to carry bank fees of R115.00 due to their lack of customer service. I've requeste in writing that my transunion credit report be updated, and the account be closed, two months later, my account is not closed, and my bank fees still not paid back by Teljoy. After my account was closed, they took the decision by themself to add a policy to my account for insuarnce through them, which I did not consent to. I want this matter resolved by end of the week, otherwise you leave me with no other option as to take it to the newspapers, and courts.</p>

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Replies (3)
Teljoy
Teljoy's reply13 Dec 2016, 11:51
Official

Good Day Chantelluus

Thank you for contacting Teljoy and for the details,our apologies for the delay with regards to way your account has been handled. This matter has been sent through to our customer care department to assist and advise accordingly.

Kind Regards

Your Teljoy Team

Best regards,

CL
Chantell L's update13 Dec 2016, 12:14
Reviewer Update

Please provide me with a turn around time to resolve this issue. Unfortunately at this time, my life has come to a stand still because of this.

Teljoy
Teljoy's reply13 Dec 2016, 12:59
Official

Good Day Chantelluus

The matter at hand is being treated with urgency,unfortunately with regards to the feedback from Credit bureau,we are unable to advise,even though this has been sent through as an urgent request,however rest assured that the confirmation will be sent through from our customer care department once received.

Thanking you in advance

Kind Regards

Your Teljoy Team

Best regards,