ABSOLUTELY PATHETIC SERVICE

ABSOLUTELY PATHETIC!!! Before I signed on with Teljoy I was treated like gold by your consultant, Innocentia. I had a fantastic experience right up until I actually became a client.

I was promised that my fridge would arrive within 5 to 7 working days FIFTEEN DAYS AGO!!! Then every time I would contact Innocentia she said that she would get back to me after every phone call but never did then when I’d phone to follow up she would blame it on her superior, Lizanne who would then blame it on the supplier and promise that she would contact them and get back to me. She never did and I am still without my phone call and without my fridge.

I am a return customer of Teljoy and I must say, I am incredibly disappointed in the level of service I have received.

I have ordered an expensive appliance with you and have referred many people to your company but I can’t say I have ever experienced such poor service from any company prior to dealing with you.

Your staff do not take responsibility for the poor service I’ve received and the relationship between you and your supplier is not my problem. I am your client and you are supposed to deliver an (at the very least) acceptable level of service.

Sort your issues with your supplier out and start taking responsibility as a service provider and when you say you are going to phone someone back- ACTUALLY DO THAT!!!

Very, very disappointed.

I have been sitting for over half a month without a fridge and you take no responsibility for any of it.