Absolutely Pathetic Customer Service

Absolutely Pathetic service received from Teljoy, I've been a customer with this company since 2010. But in the last 5 years it seems that Teljoy has deteriorated drastically when it comes to Customer service. I've signed a 3 Year contract for a fridge that ended June 2021, hence my last payment was for June 2021, this after I confirmed via email and received email confirmation from Thembinkosi that this contract will end with last payment June 2021. I AM SILL RECIEVING INVOICES AND MY BANK ACCOUNT IS STILL DEBITED 2 MONTHS AFTER MY CONTRACT HAS EXPIRED?????????????? Last week I've tried numerous times to contact Teljoy via email to no avail both Palesa Sematla and Audrey Shabangu read your mails but bluntly ignore you with no feedback whatsoever. Eventually after struggling via phone as well a gentleman at their customer care ensured me that the account was closed and ownership of the Fridge was transferred to me and that I wont be debited....... To my surprise this morning my Bank Account was Debited yet again for the month of August 2021.... TELJOY I NEED YOU TO PAY BACK THE MONIES THAT YOU STOLE FROM ME (A LOYAL CUSTOMER) AND I WANT WRITTEN CONFIRMATION THAT YOU WILL NOT DEBIT MY ACCOUNT AND THAT FULL OWNERSHIP OF THE FRIDGE IS MINE...

To the rest of the public stay clear of Teljoy rather purchase goods on HP from other retailers if you need to alternatively use your credit cards budget facility to purchase goods, you'll pay less interest without the hassle of Teljoy's red tape...