Absolutely No Service from Telljoy

In November 2017 I have "rented" Home Appliances from Telljoy. In January 2018 my LG Home Theatre System was faulty (continuosly switching itself off) Telljoy collected the device on the 31st of January. The agent informed me that it might take longer than 7 days to repair because the unit will be sent to LG. Firstly no loan unit was offered as stated by Telljoy . There was no communication from Telljoy either! I took off from work to go visit the agent where the unit was sent to. On arrival they could not provide me with any information I overheard the lady in the back office saying that they can't locate the unit and again I had to leave without any answers as to when I will get my device back. I was contacted by LG themselves about 2 weeks after the collection to confirm if the device is functioning correctly Hi five to LG but Telljoy is given your product a bad name. As a rental customer I am paying to rent a product which I don't have for a month ,the next payment will be deducted in 2 days STILL without the product! As a paying customer I expect Telljoy to refund me for the month that I have already paid for something that I don't have! My next step is to report the matter at the Ombudsman