Absolutely no accountability

I needed to cancel (and move) some of of my products, so I called Teljoy and they told me to email customer care. So I did, on the 10th of February. No reply to the mail up to now. <br> <br> On the 11th, they tried to phone me but I was unable to answer. I immediately called back, but no one could tell me who called me - there was no record of their call. So I called again today (the 12th). On the first call, I was transferred 3 times, each time telling the consultant my details. No one helped me and suddenly, the call was ended by the Teljoy system. So I called again, again being transferred. When I was finally helped, I was told I had to pay a penalty fee for cancelling - another reason I would not recommend Teljoy. I paid this immediately and sent proof of payment. I hear nothing from the consultant, so I called AGAIN. She said no PoP had been received. How? Only god knows. She said she would call me back in the next hour if there was still no PoP. I explained the urgency of the matter as I am leaving the country shortly. <br> <br> Needless to say, I have not received a call back. I called twice more but I got the wonderful message \The subscriber you have dialed is not available.\"<br> <br> I am livid"