Absolutely Appalling Service – A Customer at Breaking Point

I have never encountered such shocking customer service in my life! With so many South African companies failing lately, you'd think customer service would be a priority, yet here I am, utterly disgusted by Teljoy's lack of essential communication. Customer retention should be your top priority, but instead, I've been met with complete silence despite sending countless emails to your accounts department and a member of your staff. The only thing I've received is the insulting automated response, which might as well be a slap in the face.

Is Teljoy drowning in complaints to the point that mine is so insignificant you can ignore it? I've now had to take matters into my own hands and email your CEO directly, though with the appalling experience I've had so far, I'm not holding my breath for a response. This company’s customer service and engagement are beyond abysmal!