HD
Heinrich D

1 reviews | Active since Sept 2022

14 Jul 2024, 12:40

Absolutely and utterly useless!

Teljoy is a complete joke! After i couldn't afford the appliance anymore i returned it and never heard from them again altho my number changed but my email has been the same ever since, after 2-3years i found that they had me on ***** listing, as i contacted there useless call centre that keeps you on hold for almost an hour!! They are rude and arrogant, eventually they directed me to the lawyers due to the fact that i owe them money i was never aware of not even a single email! So if i did not contact them i still wouldn't have been able to sort the account out. The lawyers that was rude and threatening me if i did not pay they will list me of 10 years and i can then not do anything. So i payed over R5000 and brought everything up to date, the lawyer said they will send me an invoice stating that i payed and i would be take off of the ***** listing within 3-7 working days.. Its been almost a month now and i am still on that data base. Its hurting my business and im losing contracts due to it!!! Ive had no feedback from the lawyers or teljoy. As they said to me i will be liable for the lawyers fees. If this continues you will be liable for my lawyers fees. This company is just a ****! Ill never buy or rent from you again. You have till the 25th to get my name off that listing or you will also be receiving a letter from my lawyer

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Replies (1)
Teljoy
Teljoy's reply15 Jul 2024, 07:57
Official
Hello Heinrich 

We sincerely apologize for the frustrating and distressing experience you have encountered with our service and communication. We understand the gravity of the situation and the impact it has had on your business and personal affairs.

We acknowledge the lapses in our communication and the challenges you faced in updating your account information. Please know that we are taking your concerns very seriously and are committed to resolving this matter promptly and to your satisfaction.