Absa Teljoy Worst Service

Absa Teljoy recently took over all Maxicare customers. With Maxicare never had a problem. I logged a claim with Absa Teljoy for my Washing machine on 10 June 2019. A service provider was sent out on 28th June after numerous calls to evaluate the appliance & to date Absa cannot make a decision to repair the appliance. I have made numerous calls to them & I am told they are waiting for feedback from the finance department. A month later & still nothing has been done. In the meantime have spent over R1000 going to the laundromat. Yet Absa still debits my account monthly on time but do not keep up to their end.