JN
Jaco N
1 reviews | Active since Feb 2015
29 Aug 2019, 08:59
Absa / Teljoy bad service
Absa/Teljoy appliance Insurance the worst. Still no policy document received after numerous requests. My dishwasher is now out of order more than 2 months with multiple returns and broken again after 1 week usage. Call centre agents just make promises to return call with solution which never get done. Their manager is never available when asking to be transferred, so the buck stops with the agent not retuning call.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
29 Aug 2019, 09:17 Good day Jaco,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
Teljoy's reply29 Aug 2019, 09:17
Official
Good day Jaco,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
JN
Jaco N's updateReviewer Update
05 Sept 2019, 12:54And another week passed, still no working dishwasher and claim stuck getting authorized.
JN
Jaco N's update05 Sept 2019, 12:54
Reviewer Update
And another week passed, still no working dishwasher and claim stuck getting authorized.
Teljoy's replyOfficial
05 Sept 2019, 13:17Hi Jaco,
We apologise for the delay. We will provide feedback.
Regards,
The Teljoy Team
We apologise for the delay. We will provide feedback.
Regards,
The Teljoy Team
Teljoy's reply05 Sept 2019, 13:17
Official
Hi Jaco,
We apologise for the delay. We will provide feedback.
Regards,
The Teljoy Team
We apologise for the delay. We will provide feedback.
Regards,
The Teljoy Team