ABSA Teljoy

2 months back we logged a call with innovation Maxicare. Since then ABSA Teljoy has taken over. I have been a client for 15 year, but since ABSA has taken over the service levels has dropped significantly. I will give ABSA a 0% rating, I have been communication with Meredith Madlope, Chantel Anthony- Khojane- Kabone Magampa, Lydia Talbot via email and not one of them have taken any interest is this matter. Lydia does not even respond to any requests. Maredith and the natation service manager makes fall promises leaving as waiting for technicians that never arrive. We had 3 assessments on the store and each time they want to send out another technician out to my property for another assessment. I am still waiting for the technician that should have arrived on Saturday and on Tuesday. When we question them on the previous assessments, their reasons is as follows. The technician email was down for 2 weeks, the technician is booked for 2 months. The technician that came to do the assessment is not qualified for electrical work. Well this was the best because the callout was for a stove, an appliance that is electrical. Way would you then send out an unqualified person for an assessment. Now all the names above are part of the management team, so how do you solve an issue if the managers have a don't care attitude towards their paying clients. Why be in the game, if you cant deliver. to date I have spend more than 246 minutes on the phone trying to resolve the issue, that's besides the emails that I have sent and the calls my wife have made. holding time on some of the calls takes more than 50min at times, then I have to hang up. ABSA you are the underwriters of this policy, I am your client, Teljoy your service provider, yet you allow the your service providers to mistreat your clients, leaving them to be not just unhappy, but also frustrated, annoyed and angry at the same time. Why do you do this ABSA!