A week and still no feedback. Pathetic!!!!

Dear Teljoy.... sorry I meen, Dear Teljoylessness. I have app**** for a device on 12 April 2018, which is a week ago today. I have uploaded my documents on the website. On Monday the 16 April 2018 I emailed my documents to Nomalungelo Mwelase after receiving a automated email requesting my documents. I phoned on the 17 April 2018 to find out if everything is in order whereby I was told Nomalungelo is not in today. I then send all my documents again to Thapelo Pootona who was helping me at that moment. I emailed Thapelo on 18 April 2018 to again find out if everything is in order whereby I recieved a email back stating " I will provide feedback as to the outcome promptly, it will be today. Later in the day I received a sms requesting documents to finalise my application, whereby I have send it to ********** A WEEK SINCE I APP**** AND SENDING DOCUMENTS 4 TIMES..... AND STILL WAITING. What pathetic service is this?? It takes less time to buy a R200 000 car than a R5000 device these days!!!!