A Nightmare Experience with Teljoy

This has been one of the most disappointing experiences I’ve ever had with a company. My in-laws have been loyal customers, furnishing their entire home through Teljoy, but after my experience, I’m left wondering how they’ve managed to stick around.

I purchased a fridge from Teljoy, and while the onboarding process was smooth and straightforward, that’s where the positives ended. The fridge was delivered earlier than expected, which initially seemed great—until we discovered it’s a complete dud. The freezer works, but the refrigerator section doesn’t. Our food is rotting, and we’re left scrambling to figure out what to do next.

Getting through to customer service has been an absolute nightmare. After countless attempts, when I finally managed to speak to someone, they offered a pathetic excuse of a solution: a loan fridge while they “sort out the issue.” How am I supposed to trust them to provide anything better than this faulty fridge?

To add insult to injury, they still expect payment for this useless product. It’s beyond unacceptable—it’s downright insulting. Teljoy? More like Tel-NO-JOY because there’s been zero joy in this entire ordeal.

If Teljoy has any intention of salvaging their reputation, they need to replace the fridge immediately with a new one of a different brand. Anything less is a waste of time, money, and trust.

Save yourself the stress, frustration, and rotting food. I wouldn’t recommend Teljoy to anyone. Avoid them at all costs!