1 reviews | Active since May 2017

08 Mar 2025, 07:19

A Cautionary Tale: My Disappointing Experience with Teljoy

I wish to express my deep dissatisfaction with Teljoy, a company that purports to offer a convenient and affordable rent-to-own service but, in reality, employs highly questionable pricing practices that leave customers burdened with ever-increasing costs.

For the past two years, I have been renting a smart TV and a dishwasher from Teljoy, under the reasonable assumption that my monthly premium would remain relatively stable, with only periodic inflation-related adjustments. However, to my shock and dismay, Teljoy has increased my premium multiple times within a single year—three times in the last year alone. These increases, which were neither clearly communicated nor reasonably justified, have resulted in my monthly payments escalating far beyond what I initially agreed to.

Like many consumers, I did not scrutinize the fine print in detail, as one would expect a reputable company to adhere to fair and transparent business practices. Unfortunately, it has become apparent that Teljoy takes advantage of its customers by implementing excessive and frequent price hikes, making it nearly impossible to budget effectively. What began as a seemingly manageable financial commitment has now spiraled into a costly burden that I can no longer justify.

At this point, I am seriously considering terminating my agreement and requesting that Teljoy retrieve its appliances. I also believe I am owed some form of reimbur*****t for the excessive fees I have paid due to these unjustified increases. This experience has left me feeling misled and exploited, and I can no longer recommend Teljoy as a trustworthy service provider.

I urge prospective customers to think twice before engaging with this company. Read every word of your contract—because, as I have learned, Teljoy’s business model thrives on ambiguous terms and unforeseen financial strain.

#Teljoy #ConsumerAlert #*********BusinessPractices #RentToOwn****

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Replies (1)
Teljoy
Teljoy's reply08 Mar 2025, 09:54
Official
Hello Jacobus

We appreciate you taking the time to share your experience, and we truly value your feedback. Our goal at Teljoy is to provide a flexible and convenient Rent-to-Own service that allows our customers to enjoy household essentials without the burden of large upfront costs.

We understand your concerns regarding the adjustments to your monthly premium. As outlined in our agreement, annual Increment may occur due to external economic factors, due to supplier cost increases. These adjustments are never made lightly, and we strive to communicate any changes in advance to ensure transparency with our customers.

We regret that you feel these changes were not clearly communicated, and we would be happy to review your account in detail to provide clarity on the adjustments made. We remain committed to providing the best possible service and appreciate the opportunity to resolve this matter with you.

You will be contacted to be assisted by a senior customer care consultant.