BH
Bernadatte H
1 reviews | Active since May 2023
21 Jun 2025, 09:46
A bunch of ****mers.
I wish I could give zero star rating. I took a device on the rent to own option through discovery vitality. They assured me that as long as I achieve my exercise goals I don’t have to pay anything and I will not get debited. 3 months into the agreement they started debiting R89. Then they later started debiting R389.00 even though I have been meeting my exercise goals. I told them to come fetch their device as this is not what we agreed on. It’s been a few weeks and they only came to fetch the device and I have a balance of R1500 which I don’t understand. They are a bunch of ****mers.
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Replies (4)
Teljoy's replyOfficial
21 Jun 2025, 09:52Hi there,
We’re truly sorry to hear about your experience.
Kindly note that we only debit your account if we have not received confirmation from Discovery that your exercise goals were met. Discovery manages your goal tracking and shares this information with us directly. If you believe you have met your goals and were still debited, we recommend reaching out to Discovery to verify your goal status.
Please be assured that we have escalated this to the relevant team, and they will be in touch with you to assist further.
Thank you for your patience and understanding.
Teljoy's reply21 Jun 2025, 09:52
Official
Hi there,
We’re truly sorry to hear about your experience.
Kindly note that we only debit your account if we have not received confirmation from Discovery that your exercise goals were met. Discovery manages your goal tracking and shares this information with us directly. If you believe you have met your goals and were still debited, we recommend reaching out to Discovery to verify your goal status.
Please be assured that we have escalated this to the relevant team, and they will be in touch with you to assist further.
Thank you for your patience and understanding.
BH
Bernadatte H's updateReviewer Update
21 Jun 2025, 10:21Good day, the agent that came to collect the device even showed me proof that Discovery confirmed the goal achievement. He was as buffled as me as to how that happened. Furthermore the collections agent said the terms changed. Teljoy would debit me and Discovery would pay me. I am disappointed. I even have email correspondence on this.
BH
Bernadatte H's update21 Jun 2025, 10:21
Reviewer Update
Good day, the agent that came to collect the device even showed me proof that Discovery confirmed the goal achievement. He was as buffled as me as to how that happened. Furthermore the collections agent said the terms changed. Teljoy would debit me and Discovery would pay me. I am disappointed. I even have email correspondence on this.
BH
Bernadatte H's updateReviewer Update
21 Jun 2025, 10:23I am on rest week 25 meaning for the past 25 weeks I’ve been achieving my exercise goal. How is it that I owe Teljoy R1500 at this point?
BH
Bernadatte H's update21 Jun 2025, 10:23
Reviewer Update
I am on rest week 25 meaning for the past 25 weeks I’ve been achieving my exercise goal. How is it that I owe Teljoy R1500 at this point?
Teljoy's replyOfficial
21 Jun 2025, 11:37Thank you for your follow-up.
As previously mentioned, we load your subsidy based solely on the information we receive from Discovery. If you were billed, it means we did not receive confirmation that your goals were met. We strongly recommend contacting Discovery directly to clarify this, as they manage and provide your goal status to us.
Regarding the information given by the collection agent, I’m not sure where that came from, but please note it is not accurate.
Thank you for your understanding.
As previously mentioned, we load your subsidy based solely on the information we receive from Discovery. If you were billed, it means we did not receive confirmation that your goals were met. We strongly recommend contacting Discovery directly to clarify this, as they manage and provide your goal status to us.
Regarding the information given by the collection agent, I’m not sure where that came from, but please note it is not accurate.
Thank you for your understanding.
Teljoy's reply21 Jun 2025, 11:37
Official
Thank you for your follow-up.
As previously mentioned, we load your subsidy based solely on the information we receive from Discovery. If you were billed, it means we did not receive confirmation that your goals were met. We strongly recommend contacting Discovery directly to clarify this, as they manage and provide your goal status to us.
Regarding the information given by the collection agent, I’m not sure where that came from, but please note it is not accurate.
Thank you for your understanding.
As previously mentioned, we load your subsidy based solely on the information we receive from Discovery. If you were billed, it means we did not receive confirmation that your goals were met. We strongly recommend contacting Discovery directly to clarify this, as they manage and provide your goal status to us.
Regarding the information given by the collection agent, I’m not sure where that came from, but please note it is not accurate.
Thank you for your understanding.