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lesego T
1 reviews | Active since Feb 2016
06 Jan 2023, 09:05
😥
Customer (***)
You know im so disappointed in you Teljoy. I was renting a tv for 36 months R529 which was later increased to R589 " not sure why" n i never bothered to ask since it's not that much. At the beggining you told me should i not change after 36 months you will charge me only insurance but guess what. You have been charging me full amount even after 36 month from October to Dec 2022. I called in and someone said you will reverse the charges but now im given stories. Why are you doing this? Mmmmm my trust in u down the drain.
Helpful (0)
Replies (7)0
Replies (7)
Teljoy's replyOfficial
06 Jan 2023, 12:46Hello Lesego, we're sorry to hear this! We will look into this and provide feedback soon
Teljoy's reply06 Jan 2023, 12:46
Official
Hello Lesego, we're sorry to hear this! We will look into this and provide feedback soon
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lesego T's updateReviewer Update
12 Jan 2023, 06:21Are you still looking into the matter?
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lesego T's update12 Jan 2023, 06:21
Reviewer Update
Are you still looking into the matter?
Teljoy's replyOfficial
12 Jan 2023, 16:18An agent will be in contact with you with regard to this
Teljoy's reply12 Jan 2023, 16:18
Official
An agent will be in contact with you with regard to this
lT
lesego T's updateReviewer Update
27 Jan 2023, 10:42Hi Teljoy may you please provide me with the details of the ombudsman. I think myself and you failed to come to an agreement on this issue so i only feel my last resort is with them and once they have taken a division tho matter can be put to rest. Please provide with the details. That is all I'm asking for
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lesego T's update27 Jan 2023, 10:42
Reviewer Update
Hi Teljoy may you please provide me with the details of the ombudsman. I think myself and you failed to come to an agreement on this issue so i only feel my last resort is with them and once they have taken a division tho matter can be put to rest. Please provide with the details. That is all I'm asking for
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lesego T's updateReviewer Update
01 Feb 2023, 08:47Teljoy are u still there? I need details of the ombudsman please. Or just give me the name I'll search it. I just want them to look into what u do. N im sure u have call records of me asking what would happen should i not cancel. Im sure records are there. So i want them to make a verdict. Please provide me with the Ombudsman details
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lesego T's update01 Feb 2023, 08:47
Reviewer Update
Teljoy are u still there? I need details of the ombudsman please. Or just give me the name I'll search it. I just want them to look into what u do. N im sure u have call records of me asking what would happen should i not cancel. Im sure records are there. So i want them to make a verdict. Please provide me with the Ombudsman details
Teljoy's replyOfficial
01 Feb 2023, 10:19Hello Lesego, our supervisor has tried to get in touch. Please give us a convenient time and number we can try call you
Teljoy's reply01 Feb 2023, 10:19
Official
Hello Lesego, our supervisor has tried to get in touch. Please give us a convenient time and number we can try call you
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lesego T's updateReviewer Update
04 Feb 2023, 06:52hi Teljoy. Thank you for resolving my query. I just trusted you hence i didmt keep checking debit orders that are going through. But I'm happy you rectified the mistake. Now we are even. It was just about principles.
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lesego T's update04 Feb 2023, 06:52
Reviewer Update
hi Teljoy. Thank you for resolving my query. I just trusted you hence i didmt keep checking debit orders that are going through. But I'm happy you rectified the mistake. Now we are even. It was just about principles.