dD
dj D
1 reviews | Active since Aug 2020
31 May 2025, 10:17
75inc TV broken on arrival.
Dear Teljoy Customer Service,
I am writing to express my concern and disappointment regarding a television we received from Teljoy on a rent-to-own basis. The TV was delivered on 28 May, but unfortunately, it arrived damaged.
We immediately reported the issue to you via email on the same day, but to date, we have not received any response or acknowledgement of our complaint.
This delay in communication is extremely frustrating and unacceptable, especially considering we are paying for a product that arrived in a non-functional condition. We would appreciate it if this matter could be treated with the urgency it deserves.
We kindly request a response as soon as possible, along with arrangements for a replacement unit or resolution of the issue.
Please confirm receipt of this complaint and advise on the next steps.
Helpful (0)
Replies (4)0
Replies (4)
Teljoy's replyOfficial
31 May 2025, 11:02Hello
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused.
We are truly sorry to hear that your 75-inch TV arrived damaged and that your concerns have not yet been acknowledged. This is certainly not the standard of service we strive to deliver.
Please be assured that your complaint has now been escalated to our senior technical team for urgent attention. A consultant will contact you shortly to confirm your details and arrange the necessary next steps — including inspection, collection, and replacement where applicable.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused.
We are truly sorry to hear that your 75-inch TV arrived damaged and that your concerns have not yet been acknowledged. This is certainly not the standard of service we strive to deliver.
Please be assured that your complaint has now been escalated to our senior technical team for urgent attention. A consultant will contact you shortly to confirm your details and arrange the necessary next steps — including inspection, collection, and replacement where applicable.
Teljoy's reply31 May 2025, 11:02
Official
Hello
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused.
We are truly sorry to hear that your 75-inch TV arrived damaged and that your concerns have not yet been acknowledged. This is certainly not the standard of service we strive to deliver.
Please be assured that your complaint has now been escalated to our senior technical team for urgent attention. A consultant will contact you shortly to confirm your details and arrange the necessary next steps — including inspection, collection, and replacement where applicable.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused.
We are truly sorry to hear that your 75-inch TV arrived damaged and that your concerns have not yet been acknowledged. This is certainly not the standard of service we strive to deliver.
Please be assured that your complaint has now been escalated to our senior technical team for urgent attention. A consultant will contact you shortly to confirm your details and arrange the necessary next steps — including inspection, collection, and replacement where applicable.
dD
dj D's updateReviewer Update
02 Jun 2025, 10:14I am writing to express my deep dissatisfaction with the poor service I have received from your company. On the 28th, I received a 75-inch TV from Teljoy that arrived broken. I followed the correct procedure and submitted all the required documents and photographs on the same day, as requested. However, I have since been asked to resubmit the same information three times, which is completely unreasonable and unacceptable. And still being asked to pay prorata amounts for something i didn't even use.
This back-and-forth has caused unnecessary frustration and delays, and it gives the impression that your team is either disorganized or unwilling to resolve the issue efficiently. As a customer, I expect prompt and professional service—especially when dealing with a faulty product received through no fault of my own.
Please treat this matter with the urgency it deserves. I expect an immediate resolution, including either a replacement TV or a clear and final response detailing how and when this matter will be rectified.
If I do not receive a satisfactory response within 48 hours, I will have no choice but to escalate this matter to the relevant consumer protection authorities.
This back-and-forth has caused unnecessary frustration and delays, and it gives the impression that your team is either disorganized or unwilling to resolve the issue efficiently. As a customer, I expect prompt and professional service—especially when dealing with a faulty product received through no fault of my own.
Please treat this matter with the urgency it deserves. I expect an immediate resolution, including either a replacement TV or a clear and final response detailing how and when this matter will be rectified.
If I do not receive a satisfactory response within 48 hours, I will have no choice but to escalate this matter to the relevant consumer protection authorities.
dD
dj D's update02 Jun 2025, 10:14
Reviewer Update
I am writing to express my deep dissatisfaction with the poor service I have received from your company. On the 28th, I received a 75-inch TV from Teljoy that arrived broken. I followed the correct procedure and submitted all the required documents and photographs on the same day, as requested. However, I have since been asked to resubmit the same information three times, which is completely unreasonable and unacceptable. And still being asked to pay prorata amounts for something i didn't even use.
This back-and-forth has caused unnecessary frustration and delays, and it gives the impression that your team is either disorganized or unwilling to resolve the issue efficiently. As a customer, I expect prompt and professional service—especially when dealing with a faulty product received through no fault of my own.
Please treat this matter with the urgency it deserves. I expect an immediate resolution, including either a replacement TV or a clear and final response detailing how and when this matter will be rectified.
If I do not receive a satisfactory response within 48 hours, I will have no choice but to escalate this matter to the relevant consumer protection authorities.
This back-and-forth has caused unnecessary frustration and delays, and it gives the impression that your team is either disorganized or unwilling to resolve the issue efficiently. As a customer, I expect prompt and professional service—especially when dealing with a faulty product received through no fault of my own.
Please treat this matter with the urgency it deserves. I expect an immediate resolution, including either a replacement TV or a clear and final response detailing how and when this matter will be rectified.
If I do not receive a satisfactory response within 48 hours, I will have no choice but to escalate this matter to the relevant consumer protection authorities.
dD
dj D's updateReviewer Update
02 Jun 2025, 17:40Dear Teljoy Customer Service,
As per above.
On 28 May 2025, we received a 75-inch TV that was delivered to us in a damaged condition, specifically with a broken top right corner. We reported this issue to your team on the same day, yet to date, no meaningful resolution has been provided.
Your representatives have refused to take accountability, insisting that we caused the damage. However, we followed the unpacking process as per the box instructions, even though they were stated to be for illustration purposes only. Moreover, your terms clearly state thatTeljoy’s delivery personnel will deliver and unbox the unit upon delivery. Instead, the unit was delivered by a third-party courier, and we were left to unbox the TV ourselves.
This situation is deeply concerning and feels like an evasion of responsibility. We have made every effort to resolve this amicably, but instead of receiving assistance, we are being blamed. Furthermore, each time we request to speak with a manager, we are told they are unavailable or too busy, which only adds to our frustration.
I am extremely dissatisfied with both the condition of the product delivered and the lack of accountability and support from your service team.I kindly request the following:
A proper investigation into the matter.
A replacement of the damaged unit at no additional cost.
Clear accountability from Teljoy regarding the handling and delivery of goods via third-party couriers.
The opportunity to speak with a senior representative or manager.
Please consider this a formal complaint. If no action is taken, I will have no choice but to escalate this matter to the relevant consumer protection authorities.
As per above.
On 28 May 2025, we received a 75-inch TV that was delivered to us in a damaged condition, specifically with a broken top right corner. We reported this issue to your team on the same day, yet to date, no meaningful resolution has been provided.
Your representatives have refused to take accountability, insisting that we caused the damage. However, we followed the unpacking process as per the box instructions, even though they were stated to be for illustration purposes only. Moreover, your terms clearly state thatTeljoy’s delivery personnel will deliver and unbox the unit upon delivery. Instead, the unit was delivered by a third-party courier, and we were left to unbox the TV ourselves.
This situation is deeply concerning and feels like an evasion of responsibility. We have made every effort to resolve this amicably, but instead of receiving assistance, we are being blamed. Furthermore, each time we request to speak with a manager, we are told they are unavailable or too busy, which only adds to our frustration.
I am extremely dissatisfied with both the condition of the product delivered and the lack of accountability and support from your service team.I kindly request the following:
A proper investigation into the matter.
A replacement of the damaged unit at no additional cost.
Clear accountability from Teljoy regarding the handling and delivery of goods via third-party couriers.
The opportunity to speak with a senior representative or manager.
Please consider this a formal complaint. If no action is taken, I will have no choice but to escalate this matter to the relevant consumer protection authorities.
dD
dj D's update02 Jun 2025, 17:40
Reviewer Update
Dear Teljoy Customer Service,
As per above.
On 28 May 2025, we received a 75-inch TV that was delivered to us in a damaged condition, specifically with a broken top right corner. We reported this issue to your team on the same day, yet to date, no meaningful resolution has been provided.
Your representatives have refused to take accountability, insisting that we caused the damage. However, we followed the unpacking process as per the box instructions, even though they were stated to be for illustration purposes only. Moreover, your terms clearly state thatTeljoy’s delivery personnel will deliver and unbox the unit upon delivery. Instead, the unit was delivered by a third-party courier, and we were left to unbox the TV ourselves.
This situation is deeply concerning and feels like an evasion of responsibility. We have made every effort to resolve this amicably, but instead of receiving assistance, we are being blamed. Furthermore, each time we request to speak with a manager, we are told they are unavailable or too busy, which only adds to our frustration.
I am extremely dissatisfied with both the condition of the product delivered and the lack of accountability and support from your service team.I kindly request the following:
A proper investigation into the matter.
A replacement of the damaged unit at no additional cost.
Clear accountability from Teljoy regarding the handling and delivery of goods via third-party couriers.
The opportunity to speak with a senior representative or manager.
Please consider this a formal complaint. If no action is taken, I will have no choice but to escalate this matter to the relevant consumer protection authorities.
As per above.
On 28 May 2025, we received a 75-inch TV that was delivered to us in a damaged condition, specifically with a broken top right corner. We reported this issue to your team on the same day, yet to date, no meaningful resolution has been provided.
Your representatives have refused to take accountability, insisting that we caused the damage. However, we followed the unpacking process as per the box instructions, even though they were stated to be for illustration purposes only. Moreover, your terms clearly state thatTeljoy’s delivery personnel will deliver and unbox the unit upon delivery. Instead, the unit was delivered by a third-party courier, and we were left to unbox the TV ourselves.
This situation is deeply concerning and feels like an evasion of responsibility. We have made every effort to resolve this amicably, but instead of receiving assistance, we are being blamed. Furthermore, each time we request to speak with a manager, we are told they are unavailable or too busy, which only adds to our frustration.
I am extremely dissatisfied with both the condition of the product delivered and the lack of accountability and support from your service team.I kindly request the following:
A proper investigation into the matter.
A replacement of the damaged unit at no additional cost.
Clear accountability from Teljoy regarding the handling and delivery of goods via third-party couriers.
The opportunity to speak with a senior representative or manager.
Please consider this a formal complaint. If no action is taken, I will have no choice but to escalate this matter to the relevant consumer protection authorities.
Teljoy's replyOfficial
03 Jun 2025, 08:40Hello,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced.
We deeply regret that the unit was delivered in a damaged condition and that you have not yet received the support you deserve. This is certainly not the standard of service we aim to provide.
Kindly be advised that your complaint has been re-escalated as a priority to our Technical Team Management. They have been instructed to urgently investigate the matter and make direct contact with you to ensure a swift and fair resolution.
Please rest assured that we are treating this with the utmost urgency and are committed to resolving it as quickly as possible. We understand the seriousness of your concerns and are working to ensure accountability and proper handling going forward.
Thank you for your patience, and again, we truly apologise for the experience thus far.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced.
We deeply regret that the unit was delivered in a damaged condition and that you have not yet received the support you deserve. This is certainly not the standard of service we aim to provide.
Kindly be advised that your complaint has been re-escalated as a priority to our Technical Team Management. They have been instructed to urgently investigate the matter and make direct contact with you to ensure a swift and fair resolution.
Please rest assured that we are treating this with the utmost urgency and are committed to resolving it as quickly as possible. We understand the seriousness of your concerns and are working to ensure accountability and proper handling going forward.
Thank you for your patience, and again, we truly apologise for the experience thus far.
Teljoy's reply03 Jun 2025, 08:40
Official
Hello,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced.
We deeply regret that the unit was delivered in a damaged condition and that you have not yet received the support you deserve. This is certainly not the standard of service we aim to provide.
Kindly be advised that your complaint has been re-escalated as a priority to our Technical Team Management. They have been instructed to urgently investigate the matter and make direct contact with you to ensure a swift and fair resolution.
Please rest assured that we are treating this with the utmost urgency and are committed to resolving it as quickly as possible. We understand the seriousness of your concerns and are working to ensure accountability and proper handling going forward.
Thank you for your patience, and again, we truly apologise for the experience thus far.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced.
We deeply regret that the unit was delivered in a damaged condition and that you have not yet received the support you deserve. This is certainly not the standard of service we aim to provide.
Kindly be advised that your complaint has been re-escalated as a priority to our Technical Team Management. They have been instructed to urgently investigate the matter and make direct contact with you to ensure a swift and fair resolution.
Please rest assured that we are treating this with the utmost urgency and are committed to resolving it as quickly as possible. We understand the seriousness of your concerns and are working to ensure accountability and proper handling going forward.
Thank you for your patience, and again, we truly apologise for the experience thus far.