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Latoya
1 reviews | Active since Sept 2024
23 Aug 2025, 07:45
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I bought my appliance over 3 years ago. I have fully paid them their money, yet they still taking money from my account. I seek answers, how can I still be paying for something I have fully paid and now belongs to me ?
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
23 Aug 2025, 08:35Hello Latoya
As per our Terms and Conditions – Clause 2.1:
Teljoy hereby rents the Equipment to the Customer, who rents the Equipment from Teljoy on a monthly basis, from the date that it is installed until either Teljoy or the Customer gives 30 (thirty) days written notice of termination to the other.
This means that Once your option date arrives, simply give us a 30-day notice and we’ll gladly transfer ownership of the unit to you. Alternatively, you can choose to continue renting at a reduced rate — and we’ll keep covering the risk and maintenance for you!
A customer care senior consultant will contact you to assist with your ownership.
As per our Terms and Conditions – Clause 2.1:
Teljoy hereby rents the Equipment to the Customer, who rents the Equipment from Teljoy on a monthly basis, from the date that it is installed until either Teljoy or the Customer gives 30 (thirty) days written notice of termination to the other.
This means that Once your option date arrives, simply give us a 30-day notice and we’ll gladly transfer ownership of the unit to you. Alternatively, you can choose to continue renting at a reduced rate — and we’ll keep covering the risk and maintenance for you!
A customer care senior consultant will contact you to assist with your ownership.
Teljoy's reply23 Aug 2025, 08:35
Official
Hello Latoya
As per our Terms and Conditions – Clause 2.1:
Teljoy hereby rents the Equipment to the Customer, who rents the Equipment from Teljoy on a monthly basis, from the date that it is installed until either Teljoy or the Customer gives 30 (thirty) days written notice of termination to the other.
This means that Once your option date arrives, simply give us a 30-day notice and we’ll gladly transfer ownership of the unit to you. Alternatively, you can choose to continue renting at a reduced rate — and we’ll keep covering the risk and maintenance for you!
A customer care senior consultant will contact you to assist with your ownership.
As per our Terms and Conditions – Clause 2.1:
Teljoy hereby rents the Equipment to the Customer, who rents the Equipment from Teljoy on a monthly basis, from the date that it is installed until either Teljoy or the Customer gives 30 (thirty) days written notice of termination to the other.
This means that Once your option date arrives, simply give us a 30-day notice and we’ll gladly transfer ownership of the unit to you. Alternatively, you can choose to continue renting at a reduced rate — and we’ll keep covering the risk and maintenance for you!
A customer care senior consultant will contact you to assist with your ownership.
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Latoya's updateReviewer Update
23 Aug 2025, 09:32I called you guys 2 months prior to my contract ending to serve a notice that I no longer want that option.
I was sent a link where I did all that . After that I called again to further make sure that after August I won’t be paying. Today I’m receiving invoices .
I was sent a link where I did all that . After that I called again to further make sure that after August I won’t be paying. Today I’m receiving invoices .
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Latoya's update23 Aug 2025, 09:32
Reviewer Update
I called you guys 2 months prior to my contract ending to serve a notice that I no longer want that option.
I was sent a link where I did all that . After that I called again to further make sure that after August I won’t be paying. Today I’m receiving invoices .
I was sent a link where I did all that . After that I called again to further make sure that after August I won’t be paying. Today I’m receiving invoices .
Teljoy's replyOfficial
23 Aug 2025, 09:37Hello Latoya
Thank you for bringing this to our attention.
We’ll look into this matter immediately and ensure it is escalated to the relevant team for urgent review.
Thank you for bringing this to our attention.
We’ll look into this matter immediately and ensure it is escalated to the relevant team for urgent review.
Teljoy's reply23 Aug 2025, 09:37
Official
Hello Latoya
Thank you for bringing this to our attention.
We’ll look into this matter immediately and ensure it is escalated to the relevant team for urgent review.
Thank you for bringing this to our attention.
We’ll look into this matter immediately and ensure it is escalated to the relevant team for urgent review.