4 Months without product and still have to pay?

Good day,

This is the 4th Month that I am sitting without my product as this company (TelJoy) doesn't assist with my repair off my product.

I have paid every month and will not pay any longer for a product I do not have.

Product is in for repairs of the hard drive as it gave in, laptop was never opened or attempted to be opened by us. 3 Year paying customer first repair and we have to sit with this.

Company wants to keep us liable for the full repair of the hard drive yet only the charger cable was damaged and cannot cause any harm to the laptop itself. Company can't charge me for full cost if only the charger cable was damaged.

Please also note that we are renting to buy.

First repair cost that was confirmed over there lines was R450 and recently changed to Full repair cost R4900.

How can the price increase that much. I have gone to the OMBUDSMAN and to Cart Blanch as well.

Please i have asked your company to assist with this before. Kind regards