DvdW
Denise van der Westhuizen

1 reviews | Active since Aug 2012

15 Feb 2015, 17:36

4 MONTH OLD HDPVR HARDRIVE ERROR

We have being customers at TELJOY for a few years now,<br> <br> At first no hick ups,<br> <br> We upgraded from the PVR to the latest HD PVR model and our unit developed a \Critical Hard Drive Error"";<br> <br> I chased the TELJOY delivery guy with the second unit out my yard and phoned TELJOY not once but a 100 times to get the unit sorted out; each time the same excuses;<br> <br> Eventually they promised and said we would be receiving a new HD PVR two weeks ago; still up to now no HD PVR; but they receiving their money each month for the unit from me;<br> <br> This is PATHETIC UNPROFFESIONAL SERVICE!!<br> <br> The call centre Manager each and every time who deals with our area promised that the problem will be sorted out but up until now still after nearly R1000;00 phone calls nothing has being done;<br> <br> This is the worst service I have seen in a long time """

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Replies (1)
Teljoy
Teljoy's reply15 Feb 2015, 17:56
Official
Hello Denise@1,

How terribly sorry I am for the run around you have received . I am sure that we will get this sorted to your satisfaction ASAP. I will forward this post to our technical manager to investigate and revert .
Kind regards

Wendy