31 days later and STILL no CARE for CUSTOMER from "Customer Care"

I've been with Teljoy for over 4 years - never had an issue, since I never needed assistance from "Customer Care". What a joke to mention "Customer Care" and Teljoy in the same sentence. I had a break in 01/12/23 where my TV remote got ******. The following day contacted Teljoy via the app to inform them and requested assistance to get the remote replaced or where I can buy one. Now, 31 days later, I'm still waiting, not being able to enjoy the rented TV, since NO REMOTE. I guess my query is currently with the CEO of Teljoy, since this has been "escalated" so many times after each query and email I've send (yeah right).... it must be at the highest level now..... Can't stop laughing at this joke of a "No customer care department"