2ND TELJOY COMPLAINT, AND IT JUST GETS WORSE

I ordered a laptop from Teljoy In February, after 2 weeks they delivered the laptop. After switching it on, I have never been so disappointed in my life. The laptop is slow, non responsive and supposedly straight from the factory, (I then went on to do some research on google and some friends who work in this field, and have not gotten good feedback with regards to this specific laptop). If I can give you guys some advice, think twice before renting from this place. (I personally think this is not a new laptop but a 2nd hand one). Since 2 weeks ago I have been trying to get a hold of them to fetch the thing for repairs, but I am still waiting..What is more disappointing is the fact that they want the client to pay R1000 to change the laptop for another one (why, if I haven't even had the thing for a week must I pay that amount of money if they gave me a faulty device from the start)(and they call this an admin fee, what a joke). This will be the 2nd complaint about Teljoy and their customer service, I don't even want to talk about the previous complaint, after I posted the previous complaint, they called me straight afterwards and all of a sudden their customer service changed from worst to best! I am going to cancel this contract with immediate effect, not because of the company but because they appoint these type of people. Maybe they should appoint people who actually work instead of sitting on Hello Peter and waiting to reply on their bad reviews! Let's see how fast they will be reacting to this comment!

Thanks Palesa and Marcel for your excellent service, not.