CB
Corrie B
1 reviews | Active since Mar 2013
30 May 2025, 11:04
*** K V Jaarsveld customer no ***
purchased DEFY Stick vacuum 2.5 years ago, charger became faulty , unti was replaced with a Bennett Read Fushion, from day one this unit as not been working, it has now been returned a third time and my contract expires in approx october. i keep sending mails we keep calling , no answer no success : please can someone at least get me some feedback
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Replies (3)0
Replies (3)
Teljoy's replyOfficial
30 May 2025, 11:32Hello,
Thank you for bringing this to our attention.
We’re truly sorry to hear about the ongoing issues you've experienced with your unit. Please be assured that we have escalated your query to our Technical Manager and requested that they contact you shortly to assist in resolving this matter.
We appreciate your patience and understanding, and we’re committed to getting this sorted for you as soon as possible.
Thank you for bringing this to our attention.
We’re truly sorry to hear about the ongoing issues you've experienced with your unit. Please be assured that we have escalated your query to our Technical Manager and requested that they contact you shortly to assist in resolving this matter.
We appreciate your patience and understanding, and we’re committed to getting this sorted for you as soon as possible.
Teljoy's reply30 May 2025, 11:32
Official
Hello,
Thank you for bringing this to our attention.
We’re truly sorry to hear about the ongoing issues you've experienced with your unit. Please be assured that we have escalated your query to our Technical Manager and requested that they contact you shortly to assist in resolving this matter.
We appreciate your patience and understanding, and we’re committed to getting this sorted for you as soon as possible.
Thank you for bringing this to our attention.
We’re truly sorry to hear about the ongoing issues you've experienced with your unit. Please be assured that we have escalated your query to our Technical Manager and requested that they contact you shortly to assist in resolving this matter.
We appreciate your patience and understanding, and we’re committed to getting this sorted for you as soon as possible.
CB
Corrie B's updateReviewer Update
30 Jun 2025, 13:13good day and again we still struggling,
it was confirmed replacmement and yet one month later i have still got no results !
it was confirmed replacmement and yet one month later i have still got no results !
CB
Corrie B's update30 Jun 2025, 13:13
Reviewer Update
good day and again we still struggling,
it was confirmed replacmement and yet one month later i have still got no results !
it was confirmed replacmement and yet one month later i have still got no results !
Teljoy's replyOfficial
01 Jul 2025, 08:34Hello,
Thank you for your message, and we're truly sorry to hear that this matter is still unresolved.
Please be assured that we have re-escalated your query to the relevant team, and they will be in contact with you shortly to assist and provide a resolution.
Thank you for your continued patience and understanding.
Thank you for your message, and we're truly sorry to hear that this matter is still unresolved.
Please be assured that we have re-escalated your query to the relevant team, and they will be in contact with you shortly to assist and provide a resolution.
Thank you for your continued patience and understanding.
Teljoy's reply01 Jul 2025, 08:34
Official
Hello,
Thank you for your message, and we're truly sorry to hear that this matter is still unresolved.
Please be assured that we have re-escalated your query to the relevant team, and they will be in contact with you shortly to assist and provide a resolution.
Thank you for your continued patience and understanding.
Thank you for your message, and we're truly sorry to hear that this matter is still unresolved.
Please be assured that we have re-escalated your query to the relevant team, and they will be in contact with you shortly to assist and provide a resolution.
Thank you for your continued patience and understanding.