1 reviews | Active since Jun 2020
Wouldn't touch Telesure with a ten-foot pole.
Telesure's client reversed at full speed into my vehicle in December 2022. I have an eyewitness affidavit confirming this fact, and the driver acknowledged fault. I have obtained two quotes to have my vehicle fixed, one of which is from an auto body repair that Telesure wants me to use, which comes to R70 404. After fighting for MONTHS to get Telesure to cover a reasonable amount of this, they will only offer R26 440 which they say is their 'final and best offer'. Tell me how this is fair? We've involved managers, done everything we can, and we are met with unhelpful and downright rude responses from Telesure. I know I'm not a client and so they don't think they owe me anything, but their client smashed into my car at full speed, and now I'm going to be approximately R44k out of pocket?
We acknowledge receipt of your complaint.
However, we require our client's policy or ID number in order to look into your matter.
Please send us a private message with the requested details.
Kind Regards,
The Telesure Team
We acknowledge receipt of your complaint.
However, we require our client's policy or ID number in order to look into your matter.
Please send us a private message with the requested details.
Kind Regards,
The Telesure Team
We are unable to pick up the client's policy with the ID number provided.
Do you perhaps have the policy number?
Kind Regards,
The Telesure Team
We are unable to pick up the client's policy with the ID number provided.
Do you perhaps have the policy number?
Kind Regards,
The Telesure Team
Thank you for getting back to us.
We have referred your matter to our Internal Dispute department to investigate further.
They will contact you to advise of the process.
Kind Regards,
The Telesure Team
Thank you for getting back to us.
We have referred your matter to our Internal Dispute department to investigate further.
They will contact you to advise of the process.
Kind Regards,
The Telesure Team