worst service ever FROM TELESURE HOLDINGS AND STRAIGHTROUGH

I had an accident on the 1st of September 2021 the main member insured with auto and general and I believe Telesure sure investment holdings is their 3rd party we reported on the 3rd of September sent all the required documents I then kept on following up almost every day to find out the status of our claim of which I was told that the assessor will contact us after soo much following up on the 21st eventually the assessor from straighthrough contacted us to send the pictures of the car of which we did on the same day from there on they advised that they had done the assessment report and waiting on Telesure sure investment holdings every day when I contact TIH I’m being told that they waiting on the assessment reports eventually I was told that the straightrough had sent a wrong assessment report of which I still find it very weird its now the 7th of October still waiting EVERYTIME I CALL IM BEING TOLD A DIFFERENT STORY it’s very frustrating so far I have spoken to Kagiso, gugu, Netshedzo, Makgotso,Busisiwe and lastly sent an email to Jeanique and still waiting on feedback