NN
Nicky N

1 reviews | Active since Mar 2017

08 Mar 2017, 15:40

Worst Service Ever

<p>I submitted a claim 3 weeks ago and to date, it's still not resloved.</p> <p>I constantly have to contact them to find out the status, I need to have my car fixed as I will not continue driving it like this.</p> <p>2 days ago I called and they said it will be sorted in 2hours, I wonder how they calculate their time...!!!!</p> <p>Can we have this matter resloved so I can move to another insurer that is more effecient.</p>

0
Replies (2)
Telesure Investment Holdings
Telesure Investment Holdings's reply08 Mar 2017, 15:51
Official

Thank you for bringing this matter to our attention.

Kindly be advised that the matter has been escalated to a Customer Relations Specialist who will be in contact with you to address your concerns.

Kind Regards

The Telesure Team

Telesure Investment Holdings
Telesure Investment Holdings's reply10 Mar 2017, 08:44
Official

Dear Ms Morake

We have received confirmation from our Customer Services Specialist that contact was made where you confirmed that the matter has been resolved.

Kind Regards

The Budget Team