WORST SERVICE AND POOR COMMUNICATION

I am dissapointed and confused as to whats dragging so long in terms of sending through ny excess refund cause its been more than 2 weeks now since one of your consultants (Jabulani Chauke) called, and promised 5 working days. i sent the documents on time. And its been months now waiting for this feedback from the insurance as is and now that you have retrieved the money you are still not reimbursing me.

Your consultant is always out of the office and when i call for a follow up. When i email he responds days after. Very unprofessional and poor in communication. Other consultants refuse to assist me.