SB
SHAFIE B
1 reviews | Active since Aug 2013
17 Apr 2024, 17:22
WORST HOLDING COMPANY ON THE PLANET
I was insured with Dial Direct ( the worse insurance company on the planet) and moved to Auto and General about 2 months (now the 2nd worst insurance company on the planet). Waiting 9 days for my electrical fault to be fixed. Have to chase their ****s to get stuff sorted. Wipe my **** with that app. Send messages no one responds. Sent an email directly to an individual and no response.
In the meantime no power to power my electric gate, hence jeopardizing mine and my family's saftey. Oh, when I took my policy I wanted a tracker installed. So I signed up with Netstar (the 3rd worst company on the planet). I took the higher Early Warning package which comes with a remote. Everytime I tested it, it never worked. They replaced the system and never worked. I advised them of my problem. Apparently the new system is a dismal failure. Still doesn't work but I'm paying for the premium package. When i tried to cancel they told me that i am obligated to thd 3 year contract. I only had it for 2 weeks when the 1st issue came up. So I'm paying premium for a service I'm not getting. UNBELIEVABLE
That's not all, to my amazement all 3 of these companies are part of Telesure Investment the Holding company, which makes them the WORST holding company on the planet. They actually don't give a toss about customer service. All their brands are obviously ****. I'm putting this out there for the public to stay away from these brands. You will die and still never get a response.
Helpful (0)
Replies (6)0
Replies (6)
Telesure Investment Holdings's replyOfficial
18 Apr 2024, 07:00Good day Shafie,
We are sorry for the service you have received.
We will arrange for the relevant departments to assist you.
Kind regards,
The Telesure team.
We are sorry for the service you have received.
We will arrange for the relevant departments to assist you.
Kind regards,
The Telesure team.
Telesure Investment Holdings's reply18 Apr 2024, 07:00
Official
Good day Shafie,
We are sorry for the service you have received.
We will arrange for the relevant departments to assist you.
Kind regards,
The Telesure team.
We are sorry for the service you have received.
We will arrange for the relevant departments to assist you.
Kind regards,
The Telesure team.
SB
SHAFIE B's updateReviewer Update
21 Apr 2024, 06:34As I said THE WORST HOLDING COMPANY in South Africa. I got ONE response from a gentleman from A&G who said he'd get back to me but I'm still waiting. I called back at MY cost, spent my valuable time, and went thru all the phone prompts, waited for 5 minutes until an operator took my call. Told me that she will get the lady who is dealing with my claim to return my call. Still waiting. I did not receive a call from the any other departments as indicated in the reply here. Once again, I advise the public that, if you do receive a call from someone touting insurance business, please ask them if the company they're calling from is own by Telesure Investments. If they answer to the affirmative, then just slam the phone on them and block the number. Trust me, you'd be doing yourself a huge favour. I am now without electricity to a portion of my home that powers up my home security system. Can you imagine being in such a vulnerable situation. Obviously these people don't give a damn. STAY AWAY
NB ; PLEASE DO NOT BOTHER REPLYING TO THIS, YOU HAVE PROVEN YOUR INEPTNESS AND ABSOLUTE DISREGARD TO YOUR CUSTOMERS PROBLEMS. YET, YOUBARE DILIGENTLY TAKING MONEY FROM ME TOMEOUSLY EVERY MONTH. YOU ARE A DISGRACE.
NB ; PLEASE DO NOT BOTHER REPLYING TO THIS, YOU HAVE PROVEN YOUR INEPTNESS AND ABSOLUTE DISREGARD TO YOUR CUSTOMERS PROBLEMS. YET, YOUBARE DILIGENTLY TAKING MONEY FROM ME TOMEOUSLY EVERY MONTH. YOU ARE A DISGRACE.
SB
SHAFIE B's update21 Apr 2024, 06:34
Reviewer Update
As I said THE WORST HOLDING COMPANY in South Africa. I got ONE response from a gentleman from A&G who said he'd get back to me but I'm still waiting. I called back at MY cost, spent my valuable time, and went thru all the phone prompts, waited for 5 minutes until an operator took my call. Told me that she will get the lady who is dealing with my claim to return my call. Still waiting. I did not receive a call from the any other departments as indicated in the reply here. Once again, I advise the public that, if you do receive a call from someone touting insurance business, please ask them if the company they're calling from is own by Telesure Investments. If they answer to the affirmative, then just slam the phone on them and block the number. Trust me, you'd be doing yourself a huge favour. I am now without electricity to a portion of my home that powers up my home security system. Can you imagine being in such a vulnerable situation. Obviously these people don't give a damn. STAY AWAY
NB ; PLEASE DO NOT BOTHER REPLYING TO THIS, YOU HAVE PROVEN YOUR INEPTNESS AND ABSOLUTE DISREGARD TO YOUR CUSTOMERS PROBLEMS. YET, YOUBARE DILIGENTLY TAKING MONEY FROM ME TOMEOUSLY EVERY MONTH. YOU ARE A DISGRACE.
NB ; PLEASE DO NOT BOTHER REPLYING TO THIS, YOU HAVE PROVEN YOUR INEPTNESS AND ABSOLUTE DISREGARD TO YOUR CUSTOMERS PROBLEMS. YET, YOUBARE DILIGENTLY TAKING MONEY FROM ME TOMEOUSLY EVERY MONTH. YOU ARE A DISGRACE.
Telesure Investment Holdings's replyOfficial
22 Apr 2024, 07:17Good day Safie,
We are really sorry that you have not been called back and have arranged for you to receive an urgent call back from the claims manager to assist you.
Kind regards,
The Telesure team
We are really sorry that you have not been called back and have arranged for you to receive an urgent call back from the claims manager to assist you.
Kind regards,
The Telesure team
Telesure Investment Holdings's reply22 Apr 2024, 07:17
Official
Good day Safie,
We are really sorry that you have not been called back and have arranged for you to receive an urgent call back from the claims manager to assist you.
Kind regards,
The Telesure team
We are really sorry that you have not been called back and have arranged for you to receive an urgent call back from the claims manager to assist you.
Kind regards,
The Telesure team
SB
SHAFIE B's updateReviewer Update
22 Apr 2024, 10:22I genuinely will not be holding my breath. If you look through my complaints here, you'll come across one for your other company Dial Direct. It's the exact same thing. No one bothers, no one cares, there's no passion, commitment, dedication or desire to keep your customer happy. I plan to escalate this to the ombudsman in the hope they can stop the rot that's beseeched your company.
SB
SHAFIE B's update22 Apr 2024, 10:22
Reviewer Update
I genuinely will not be holding my breath. If you look through my complaints here, you'll come across one for your other company Dial Direct. It's the exact same thing. No one bothers, no one cares, there's no passion, commitment, dedication or desire to keep your customer happy. I plan to escalate this to the ombudsman in the hope they can stop the rot that's beseeched your company.
Telesure Investment Holdings's replyOfficial
22 Apr 2024, 10:31Good day Shafie,
We are very sorry for the service that you have received and have requested that you be called urgently to be assisted.
Kind regards,
The Telesure team.
We are very sorry for the service that you have received and have requested that you be called urgently to be assisted.
Kind regards,
The Telesure team.
Telesure Investment Holdings's reply22 Apr 2024, 10:31
Official
Good day Shafie,
We are very sorry for the service that you have received and have requested that you be called urgently to be assisted.
Kind regards,
The Telesure team.
We are very sorry for the service that you have received and have requested that you be called urgently to be assisted.
Kind regards,
The Telesure team.
SB
SHAFIE B's updateReviewer Update
22 Apr 2024, 21:35Here I am again. I got a call from Netstar and that's sorted. Hold and behold, NO ONE called me from Auto & General. You're the holding company, don't your subsidiaries have any respect for you. You told me twice now that someone would be in touch. Honestly, you must be a laughing stock to anyone reading this. I give up. What an absolute DISGRACE. If it were my company I'd fire the whole damn lot. Someone told me that you don't care because I'm Indian. I never like to play the race card, but it has got me wondering.
SB
SHAFIE B's update22 Apr 2024, 21:35
Reviewer Update
Here I am again. I got a call from Netstar and that's sorted. Hold and behold, NO ONE called me from Auto & General. You're the holding company, don't your subsidiaries have any respect for you. You told me twice now that someone would be in touch. Honestly, you must be a laughing stock to anyone reading this. I give up. What an absolute DISGRACE. If it were my company I'd fire the whole damn lot. Someone told me that you don't care because I'm Indian. I never like to play the race card, but it has got me wondering.