1 reviews | Active since Mar 2009
Worst claim centre ever
Fiance had an accident 23 April 2015.Lodged it with telesure. First the guy never sends the appointment details through, so miss the assessment. Oh he is so sorry, a new date gets sent. On way there realise he has sent us the wrong address, the address is for fourways not boksburg where we need to go. Thankfully have a brain to realise before drive all way there and thankfully have google on phone. Went for assessment, Logged a complaint and you would expect someone to keep following up, but nothing happens. We have to follow up - someone will contact us, follow up again, someone will contact us. Honestly how may weeks does it take to sort out a claim? This service is beyond pathetic. The headlights have shifted and it is dangerous driving at night. The exhaust is also wedged against the tow bar and is making a terrible noise when driven. This pathetic service is unacceptable.
We acknowledge receipt of your complaint.
It is clear that you are going through a very frustrating period. One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a detailed message was left on your voice mail.
We confirm that the claim has been finalised and that we need to discuss finalisation with you. We have requested that you are contacted by our claims department via email, since we are unable to get hold of you.
We will also address the service failures on an internal basis and apologise for the inconvenience and frustration this has caused.
Regards,
The Telesure Team.
We acknowledge receipt of your complaint.
It is clear that you are going through a very frustrating period. One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a detailed message was left on your voice mail.
We confirm that the claim has been finalised and that we need to discuss finalisation with you. We have requested that you are contacted by our claims department via email, since we are unable to get hold of you.
We will also address the service failures on an internal basis and apologise for the inconvenience and frustration this has caused.
Regards,
The Telesure Team.