Will not extend the rental car period

Good day

I am very upset with Telesure, my car was hijacked on 09/08/2017. I got amazing service from your recovery assessment division that is based in Sacks Circle. On the 10/08/2017 I got a rental through Telesure NO PROBLEM!!! This was the day my car was recovered so rental booked for 27 days. Today I follow up ON HOW FAR the repairs is on my car................And guess my car will only be done in the next 2 and a half weeks. So I am left without a car, the best part is Telesure contact a repairer who doesn't offer clients a courtesy car, Telesure will not extend the courtesy car for me until my car comes back, And they took their own time to get my car out of the impound after I went there to sign documents with the impound. So now guess what i will not have a car until my car is finished been repaired. I pay insurance every month!! I am left to be inconvenienced because 1. People at Telesure don't do their jobs properly and 2. they sent my car to a repairer that takes for every with my car. So thus far only one thing of the list of repairs has been done to the car and that is waiting a report to send through to Telesure for them to decide what next and I am going to be left without a car. Then they have a nerve to tell me I can extend the rental on my own expense. REALLY??? WHY THE HELL DO I PAY YOU INSURANCE AND CAR HIRE EVERY DAMN MONTH!!! Beyond ****ed off