What a waste of time

On the 3 June 2015 a female driver drove onto my lane causing damages to my vehicle. I was asked to go to the acessor and then submit some documents no one has provided feedback to acknowledge receipt of documents, I have to always call the call centre and have to go through different consultants and having to explain the same story. About 3 weeks ago I spoke to Busi who advised on some documents I then submitted them only to be told that it was misleading information. I was then asked to submit a copy of my log book which I was not comfortable doing because of the ***** rate, but I did it anyway.i was told today that this will take 2 to 3 days to finalise but within minutes someone had called my husband advising that the claim was rejected.i was a bit confused s Joseph had called last week requesting for my bank account details to pay the funds into.it does not men that your client is always right and truthful why didn't telesure do the proper investigation?why did all of the above be asked to be done only to reject the claim and surely by the damages on the vehicle it should clearly show what happened.your client should go for a lie detector test.