Waiting 1 month for feedback

I was dealing with an MUA claim with Nonkululeku and I have not received feedback from her for the past month, I had to constantly phone to get answers and still too I didn't get any feedback. When I called on Monday (28 September 2015) I was told Nonkululeku does not work there anymore and I was told by Enid that Ophelia would call me back and she still hasn't. Enid was very rude and did not want to assist me. I called back today and still no feedback and I was told Ophelia is so busy that she is not taking any calls. This is very unprofessional. I put in a claim for payment to be made to me on 4 September 2015 and I still have not received the payment or any feedback regarding what is going on. When I asked to be transferred to a manager or supervisor I am told they are not available, no wonder the staff are so unprofessional. My claim number is: CLMDB***4. I would like urgent feedback regarding my claim.