Virgin Insurance claim taking forever

More than a month has passed since a break in at our house. I had to deal with 5 different consultants to get to a point where the claim was processed. I had a call on Thursday last week in which I was promised a summary of how the claim will be settled and a call from the supplier who need to replace the missing goods. <br> I received neither. What I did get is a new policy document stating claim finalised as well as a letter to inform me that my premiums will be going up! I tried calling 3 of the consultants repeatedly with no answer, send an email with no answer. PLEASE. I just want the ****** goods replaced.