Very unhappy client

Good day I had a vehicle accident on the 02 November 2023.My vehicle was repairable and the claims consultant informed me that my vehicle is going to Mullaneys Autobody in Diep River for repairs. 1.I informed the consultant that this is +/- 30km's from us and it will be rather difficult when vehicle needs to be collected.He informed me that if they need to change panelbeatres it can take up to 2 weeks. I informed it is fine as we really need the vehicle as this will affect our business 2. Claims consultant informed me that my excess will be R7000 as they will be replacing the front tyre which was damaged in the accident with a brand new one, thus is placing me in a better position. I said fine as long as my vehicle gets repaired

I was then informed by the panelbeater that they do not get the original rim that was on my vehicle and will replace it with mags as there is a back log for these rims.I was okay with this . When I collected the vehicle on the 11 December 2023,i had to turn around as the drivers side window couldn't close. When i got home and my husband inspected the vehicle aftre work ,there was so much wrong with the vehicle Engine parts was sprayed white Rubbers under the bonnet was not replaced Old beading was placed back onto the window Nuts and bolts on the inside of the door was missing Bonnet wasn't lining up Vehicle pulled to the one side and tires screeched when going around a bend Chassis was not fixed correctly Tires was stretched due to them putting on mags and this making the vehicle not road worthy I send and email to auto and general business insurance informing them and no one up until today contacted me

We informed the panel beaters and they came to fetch the vehicle again using my diesel . They then took the vehicle for only wheel alignment according to them and basically just sprayed the bottom of the vehicle black.

The vehicle came back and then my husband inspected it again and saw that the chassis was still not sorted ,they fetched it again ,again my diesel being used again left without a vehicle

The brought the vehicle back again and then we saw the front tire which they replaced is running off on the inside. He took the vehicle to Dunlop and they informed us that the bearing, Tyrod ends is damaged and needs to be replaced.They cannot do wheel alignment

I called the insurance on Saturday 27/01/2024 and explained to them about them saying they are placing me in a better position when it actual fact my vehicle is more at the panelbeaters and I cannot use it and this is inconveniencing me big time and it is my diesel once again I need to put in all the time I'm basically paying for a vehicle which I cannot use . They came to fetch it again on the 31.01.2024 and again my diesel and me being without a vehicle once again. Now I'm getting a vehicle with a front tire that is now looking like a used tire and how is this placing me in a better position What is Auto and General going to do about this as i pay R6200.00 per month on a business policy not skipping my premium once

This is not on. I am very frustrated