VERY POOR SERVICE

I'm deeply disappointed with the overall performance of this organization. Right from the outset (Auto and general and TIH), their service has been subpar. From the initial sale and policy setup to the claims process, I've experienced no peace of mind, inadequate communication, and a level of service that does not justify the hefty monthly premiums. Each time I require assistance, I'm forced to escalate the issue to Hellopeter.

Recently, when my driver was rear-ended, the ordeal only worsened. Despite attempting to contact the insurer from Saturday through Monday, we were shuffled between various departments with no assistance forthcoming. When the claim was finally submitted, the agents lacked urgency and basic customer service etiquette. Emails to Thandeka went unanswered, and it seems their WhatsApp and shared email inboxes are perpetually neglected. I spent a frustrating two weeks attempting to establish decent communication to no avail. This platform is my last resort after such a disappointing experience