VERY BAD SERVICE STAY AWAY FROM TELESURE!!!!!!!!!! DISGUSTING SERVICE

I’m actually writing this with frustration.

I took my car there on Saturday, 22 October 2022 for a windscreen replacement as instructed by Budget insurance to one of your recommended service provider Glasfit Alberton.

The windscreen fitted on my car is not the right size and I alerted the person who was doing the fitting and he didn’t even look interested in what I was saying and kept on saying it’s a factory fault and they’ll have to get another one.

When I arrived home I tried opening my sunroof and to my dismay my sunroof is now *****ed, scratching my car roof top and it doesn’t even close. As if that was not enough I noticed that there were also adhesive glue marks of the glass top which does not come off now.

On Monday, 24 October 2022 I took my car back to the Glasfit branch and they denied having touched anything on the sunroof. This is not true as clearly there some force app**** to the roof which damaged some of the components which caused the fault.

Prior to this my car was in for a service at Audit on Tuesday, 18 October and there were no faults detected or reported to me on my sunroof and no glue marks and everything was working perfectly fine after the service.

How is it possible that my sunroof is faulty and there's glue marks after a windscreen fitment that will not come off when everything was working perfectly fine prior to the windscreen fitment?

It’s been 2 week and I haven’t heard anything from Budget regarding multiple complaints logged with them and everytime i call they sent me from pillar to post telling me that they're busy with investigations and it would take 48 hours and that i need to speak to Glasfit. IT BEEN A WHOLE DAMN 2 WEEKS AND NO FEEDBACK FROM THEM SURELY THAT IS MORE THAN 48 HOURS.

I do not have an agreement with Glasfit as my agreement is with Budget and not Glasfit. I cannot be engaging Glasfit as I was referred to that service provider by you and you guys have a contract with them and not me.

I’m currently driving around with an wrong sized windscreen and with glue marks that won’t come off my sunroof trim glass as result of your incompetence service provider.

My car is damaged and you guys are busy telling me I need to take it up with Glasfit. This is unacceptable as my agreement is with you and not Glasfit. I would not have taken my car to Glasfit if i had any other option but due to your agreement that you have in place with them I had no choice.

It’s been 2 weeks with no response from Budget regarding damages from their third party service provider and no windscreen replacement after my claim was approved.

On 2 occassions their service provider (Glasfit) fitted a wrong sized windscreen on my car. I want a genuine windscreen from Audi and i will not accept the generic **** that doesnt even fit on my car.

This matter has now dragged for too long and I will now be engaging my lawyer and the ombuds as you clearly have no intention of resolving this matter amicably.

YOUR SERVICE IS PATHETIC AND HAVE NO REGARDS TO THE TREATING CUSTOMER FAIRLY OUTCOMES