gM
gift M
1 reviews | Active since Sept 2022
30 Sept 2022, 12:38
Very Bad service
Very bad service, I claimed under budget and it's now 2 months my case is not yet resolved, I now escalated the matter to ombudsman since I was not getting feedback from telesure which is the internal disputes resolution. I keep on emailing and calling. They never bothered to update me if there's a delay in case.
Helpful (0)
Replies (4)0
Replies (4)
Telesure Investment Holdings's replyOfficial
30 Sept 2022, 16:17Hi Gift,
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
Telesure Investment Holdings's reply30 Sept 2022, 16:17
Official
Hi Gift,
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Telesure Team
gM
gift M's updateReviewer Update
11 Oct 2022, 17:20Still you contact me, why did you send a response knowing very well that you not going to contact as promised. What's what you do.
gM
gift M's update11 Oct 2022, 17:20
Reviewer Update
Still you contact me, why did you send a response knowing very well that you not going to contact as promised. What's what you do.
Telesure Investment Holdings's replyOfficial
11 Oct 2022, 17:38Hi Gift,
We note that you have referred the matter to the Ombudsman, therefore, we kindly request that you contact the Ombudsman's office for feedback.
Kind Regards,
The Telesure Team
We note that you have referred the matter to the Ombudsman, therefore, we kindly request that you contact the Ombudsman's office for feedback.
Kind Regards,
The Telesure Team
Telesure Investment Holdings's reply11 Oct 2022, 17:38
Official
Hi Gift,
We note that you have referred the matter to the Ombudsman, therefore, we kindly request that you contact the Ombudsman's office for feedback.
Kind Regards,
The Telesure Team
We note that you have referred the matter to the Ombudsman, therefore, we kindly request that you contact the Ombudsman's office for feedback.
Kind Regards,
The Telesure Team
gM
gift M's updateReviewer Update
12 Oct 2022, 06:50The ombudsman hasn't receive your response, so why you delaying to respond, this incident happened first of August and now we're in October. I wish everyone could see what kind of service you give to your clients.
gM
gift M's update12 Oct 2022, 06:50
Reviewer Update
The ombudsman hasn't receive your response, so why you delaying to respond, this incident happened first of August and now we're in October. I wish everyone could see what kind of service you give to your clients.