1 reviews | Active since Apr 2018
Vehicle Claim pending for over a year now
Good day Hope you are well and safe. It’s been a year since my car was written off and the claim was administered by Budget Insurance. I’ve since heard from you on 13 October 2019. According to your letter attached, you mentioned that “As keeping you informed is important to us, we will provide you with a progress report on a quarterly basis (every 3 months) from date of this letter due to the nature of this claim.”. This has not happened please advise. You led us on to believe that you are efficient and you are thoughtful of our claim, please be upfront with clients and try to at least respect us and keep to your word. Prior to this review and an e-mal i have sent today. I've sent a follow up e-mail on 24 Janury 2020 and there was no response.
A bit of an update won’t kill anyone. Kindly advise on the status of this matter so that it can be put to rest.
Thanks
We are disappointed to hear about your service experience.
We have escalated your matter to our team to look into, they will be in contact with you.
Kind Regards,
The Telesure Team
We are disappointed to hear about your service experience.
We have escalated your matter to our team to look into, they will be in contact with you.
Kind Regards,
The Telesure Team
As discussed, we appreciate your kind understanding during the recovery process. Our legal team assured continues feedback during the ongoing recovery process.
We do apologise for any frustration this has caused.
Kind Regards,
The Telesure Team.
As discussed, we appreciate your kind understanding during the recovery process. Our legal team assured continues feedback during the ongoing recovery process.
We do apologise for any frustration this has caused.
Kind Regards,
The Telesure Team.
Today 20 July 2021, I received great news from Budget Insurance on a claim that I had put in 2019. The excess amount that I paid was finally recovered and would be paid into my account in a couple of days from now. these are great news. I appreciate the feedback. More especially this time of the year when the country is going through this much trouble. Not all hope is lost after all. Much Appreciated.
Today 20 July 2021, I received great news from Budget Insurance on a claim that I had put in 2019. The excess amount that I paid was finally recovered and would be paid into my account in a couple of days from now. these are great news. I appreciate the feedback. More especially this time of the year when the country is going through this much trouble. Not all hope is lost after all. Much Appreciated.