"Valued Client" - Dial Direct

I had a claim with dial direct of a car accident on the 8th of July 2017. Please note the date. It’s the 08 December 2017 and my car is still getting “fixed” at a “Certified” panel beater (Chris Craft Nelspruit) that Dial Direct takes their cars to get fixed. I have been phoning Dial Direct and the panel beater for the past 5 months almost every week to follow up (at my cost), no one ever phones me back like they always promise. Every week it is a different story from either Dial Direct or the panel beater. Panel beater blames Dial Direct saying their do not approve parts in time. Dial Direct denies every time. The assessor (responsible for making sure my car is getting fixed) does not even pick up my calls or my husbands. Every week the panel beater makes a note that the car will be out on Friday, some instances promises it will be out on Friday. I have made so many calls to Dial Direct to step in a help with this and no one seems to care, (is that not one of Dial Direct promises when we take up the product “you will have a peace of mind and the turnaround time for claims is quick”. Well if that is the case then surely the car should get fixed at a “reasonable time” by your selected panel beater. I am still waiting as I write this, for the "friendly consultant" to phone me back and give me feedback. I will post tomorrow on this very sight and give feedback that no one has phoned me back and giave me feedback.

I have been making means to get to work every day without a car for the past 5 months. Who will pay for those cost –Me. My car is financed, for the past 5 months, I am paying for a car I do not have. A car that a panel beater selected by Dial Direct is failing to fix. Today (08/12/2017) panel beater tells me my car was rejected to be certified by VW because they used wrong paint on the car. Now I need someone to explain to me, how did Dial Direct select this panel beater to fix their cars they have insured, If they cannot get the paint right. What guarantees me that the mechanics are correct? My car for the past two weeks was VW to get something extra fixed on the car. It is safe to say your panel beater was struggling to fix the car mentioning that VW had to step in and assist on fixing the car. I am going to ask again, How did your certify them that they can fix the cars of your “valued clients”?

I told Dial Direct's panel beater "Chris Craft" that my car will be out on moday. It is unnegotioable. Dial Direct has to make sure that happens, because it is very unacceptable from Dial Direct and Chris Craft