Utterly useless system and call centre

Having a claim lodged by the policy holder on the 7th March all details for both parties were provided. Myself being the third party claimant. They were given all of my contact details and to this date have not received a single call of email from the team regarding this claim.<br> <br> Calling a few days later I had to provide all of the accident information and personal details again, was advised that i would receive an email that I could respond to with all of the required documentation. Never got the email.<br> <br> Send documentation through myself and eventually had to call back again to follow up and arrange an assessment on my vehicle. Once the vehicle was assessed another week passed with no contact.<br> <br> When calling back in I was told that the policy holder needed to be called to approve the claim. This took them 4 days to complete.So again after around 30 calls to the useless telesure call centre I am told that the claim is approved and the consultant will send me the details. again for the 10 time confirming my email address.<br> <br> Still nothing despite having direct email addressed and telephone numbers no response.<br> <br> It seems that I have been outsourced to attend to telesure claims.