Updated HelloPeter Review – Calling Out Telesure’s Gaslighting Response

Telesure’s Empty Promises & Lack of Accountability!

I am beyond frustrated with Telesure’s lack of transparency and dismissive response to my formal complaint.

After raising serious concerns about how my insurance claim was handled, Telesure responded with a generic, vague acknowledgment—offering no real accountability, timelines, or resolution plan.

Gaslighting & Lack of Transparency 🔴 No clear next steps provided — just an empty promise to “escalate to the relevant team.” 🔴 No assigned case handler or direct contact — who exactly is investigating my complaint? 🔴 No response timeline —how long is this “escalation” supposed to take? 🔴 Still no complaints procedure shared, despite my explicit request.

For a company that claims to be a powerhouse in the insurance industry, it’s shocking how they delay, deflect, and avoid real accountability.

Telesure, if this is how you handle customer complaints— vague responses, no clear resolution path, and no accountability—then you are actively failing policyholders.

I demand a real response with a clear resolution plan, an assigned case manager, and a firm timeline. Otherwise, I will proceed with my escalation to the Ombudsman for Short-Term Insurance (OSTI), the Financial Sector Conduct Authority (FSCA), and Telesure Investment Holdings (TIH) executives.

Enough with the empty words—ACT!