SM
Selape M
1 reviews | Active since Sept 2015
16 Sept 2015, 19:59
Unsatisfactory Service
I am insured with Nedbank underwritten by Telesure (Auto and General). It has been almost two months since a lodged a claim and by today my vehicle is still at the auto body repair shop appointed by them. I had a rental car which was returned last week on their advise. I have been calling throughout, and complaining about the service provided and instead I got sent from pillar to post or got a duck and dive kind of service.
Helpful (0)
Replies (1)0
Replies (1)
Telesure Investment Holdings's replyOfficial
29 Sept 2015, 16:36Hello p.mathz,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you, whereby a more specific time was requested to be called back.
We acknowledge the concerns raised, however require more information from you in order to find a resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Telesure Group Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you, whereby a more specific time was requested to be called back.
We acknowledge the concerns raised, however require more information from you in order to find a resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Telesure Group Team
Telesure Investment Holdings's reply29 Sept 2015, 16:36
Official
Hello p.mathz,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you, whereby a more specific time was requested to be called back.
We acknowledge the concerns raised, however require more information from you in order to find a resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Telesure Group Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you, whereby a more specific time was requested to be called back.
We acknowledge the concerns raised, however require more information from you in order to find a resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Telesure Group Team